Aces Bet FAQ — All Your Questions Answered

No, only one account is permitted per person. Creating multiple accounts may result in them being suspended and any associated balance forfeited. If you're having trouble accessing a previous account, please contact our Help Center contact us.

After logging in, go to Account Settings. Under the "Security" section, you'll find the option to change your password. Simply enter your old password, new password, and confirmation to complete the process. If you've forgotten your password, On the Login page Use the "Forgot Password" option.

Mobile number verification via OTP is mandatory. No additional documents are required for smaller bets and deposits. However, identity verification may be needed for large withdrawals — this is done purely to keep your account secure.

Changing your mobile number cannot be done directly for security reasons. In this case, please contact our Help Center Reach out via live chat. Our support team will verify your identity and update the number for you.

To close your account, contact our support team. Make sure to withdraw any remaining balance before doing so. We also offer the option to temporarily suspend your account for responsible gaming reasons. For more details, Responsible Gaming View the page.

At Aces Bet, you can deposit via bKash, Nagad, Rocket, and Upay. All payment methods are fully secure and instant. After depositing, your account balance is typically updated within 1–5 minutes.

The minimum deposit is ৳500 and the maximum single deposit is ৳50,000. Your daily total deposit limit depends on your account level and VIP status. Higher levels come with higher limits.

Aces Bet does not charge any deposit fees. However, your payment service provider (bKash, Nagad, etc.) may apply a small transfer fee. Check your mobile banking app for details on any applicable charges.

Your balance is usually updated within 1–5 minutes. If it hasn't reflected after 15 minutes, note your payment transaction ID and contact Help Center let us know. We'll resolve the issue promptly.

Once a deposit is completed, it cannot be cancelled. However, you may withdraw the funds if you wish — applicable terms and conditions will apply. For more details, refer to our Terms & Conditions read.

Approved withdrawals are typically processed within 15 minutes to 2 hours. During peak hours or for larger amounts, it may take up to 24 hours. VIP members receive priority processing for faster withdrawals.

The minimum withdrawal amount is ৳500. Requests below this amount cannot be processed. The maximum limit per single withdrawal is ৳50,000, though VIP members are eligible for a higher limit.

The reason for rejection is usually stated in the notification. Common reasons include unmet bonus wagering requirements, incomplete account information, or incorrect payment details. If you're unsure what went wrong, Help Center contact us.

To withdraw winnings earned from a bonus, you'll need to meet the specified wagering requirements (rollover requirement). These conditions vary by bonus. Full terms can be found on the Promotions page and Terms & Conditions available.

For security purposes, withdrawals are generally sent to the same mobile number used for depositing. To use a different number, you'll need to update your payment method in account settings, and identity verification may be required.

After your first deposit as a new member, a 100% welcome bonus is automatically credited to your account. For example, deposit ৳1,000 and you'll have ৳2,000 to bet with. For the maximum bonus amount and wagering conditions, on the promotions page View details.

Yes, Aces Bet offers weekly and monthly reload bonuses for regular members. Exclusive bonuses are also available during special events and cricket/football seasons. To see the latest offers, Promotions Page Visit.

Once a bonus has been accepted and used in betting, it generally cannot be cancelled. However, some bonuses can be declined before activation. Read each bonus's terms and conditions carefully for full details.

When someone registers through your referral link and makes their first deposit, you'll earn a bonus. For full details on the referral program, on the promotions page available.

Weekly cashback is calculated every Monday and credited to your account by Tuesday. If your betting volume exceeds the required threshold, cashback is applied automatically. VIP members enjoy cashback at a higher rate.

Aces Bet offers betting on more than 20 sports, including cricket, football, tennis, badminton, basketball, volleyball, hockey, rugby, and baseball. Dedicated betting markets are available for the IPL, BPL, Cricket World Cup, and major football leagues.

Live betting lets you place bets in real time as the match unfolds. Odds update every moment based on how the game is going. Log in and Sports Events Go to the page and click the Live tab. Quick decision-making is key here.

Aces Bet supports both decimal and fractional odds formats. With decimal odds: stake × odds = total return. For example: ৳100 × 1.85 = ৳185 (profit ৳85). To learn more, On the Analysis page View the guide.

Confirmed bets generally cannot be cancelled. In some cases, there may be a brief window of a few seconds after confirmation to cancel — this depends on the event type. Always double-check all details before placing a bet.

Yes, if a match is fully cancelled or abandoned, the full bet amount is generally refunded. Partial cancellations are handled according to the applicable rules. For full details, Terms & Conditions available.

Yes, we use 256-bit SSL encryption. Your personal information is never sold or shared with third parties. To learn more about our data protection practices, Privacy Policy View the page.

Go to the "Security" section in your account settings to enable OTP verification. An OTP will be sent to your registered mobile number each time you log in. Keeping this enabled significantly improves your account security.

If a suspicious login attempt is detected, you will automatically receive an alert on your mobile. Repeated incorrect password entries will temporarily lock your account. If this happens, change your password immediately and contact our Help Center let us know.

Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters (!@#$%). Avoid using your date of birth or simple sequences like 123456. Changing your password every 3 months is a good habit.

You start earning points on every bet from the moment you register. Once you hit the required points threshold, you're automatically upgraded to Silver, Gold, or Platinum VIP status. To learn more about the VIP program, VIP Page See here.

You earn points on every betting transaction, deposit, and lottery entry. Double or triple point bonuses are available during special events. Earned points can be converted to cash or redeemed for exclusive rewards.

VIP members enjoy — faster withdrawal processing, higher withdrawal limits, a dedicated account manager, exclusive promotions, higher cashback rates, and priority access to special events.

Extended inactivity (typically 3 months) or betting below a certain threshold may trigger a level review. Staying consistently active makes it much easier to maintain your current level. For the full rules, on the VIP page. See here.

log in and On the Lottery page Go. Pick your preferred lottery draw, buy your tickets, and wait for the results. Multiple draws take place every day, and winnings are credited directly to your account.

Any winnings are automatically credited to your Aces Bet account. From there, you can use the funds for betting or withdraw them via mobile banking.

Lottery ticket prices vary by draw type — starting from ৳50. Higher-value draws may have higher ticket prices. To view current draws and pricing, Lottery Page Visit.